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Answers Before You Need Support

Find clear information about opening an account, funding, withdrawals, platform access, trading risk and account protection.

Question mark illustration for trading support and FAQs
Question mark illustration for trading support and FAQs
Easy onboarding and account setup

Opening and Using Your Account

Understand what happens between registration and your first trade, including verification, account selection and platform access.

What can delay my account approval?
Approval may take longer when identity documents are unclear, personal details do not match or additional source-of-funds information is required. Check that every document is current and shows the same details entered during registration.

You may be asked for government-issued identification, proof of residential address and information about how the account will be funded. Additional checks can apply depending on your account activity and legal jurisdiction.

Compare the minimum funding level, available markets, platform tools, support access and trading conditions. Higher leverage or a larger account tier should not be the only reason for choosing an account.
Trial or demo access may be available so you can explore the interface and test platform functions. Simulated results do not reflect live execution, slippage, spreads or the emotional impact of trading with real funds.
Yes. Your account details, watchlists and open positions can be accessed across supported devices, subject to platform availability and secure login requirements.
Which payment methods can I use?
Available methods may include bank transfers, payment cards and other approved payment services. The options shown in your account can depend on your location, account currency and verification status.
Funding should normally come from a bank account, card or payment method registered in the account holder’s name. Third-party payments may be rejected or require additional review.
A deposit may remain pending because of bank processing, incomplete verification, incorrect payment details or a compliance review. Keep the transaction reference available when contacting support.
Withdrawals may need to return to the original funding source where possible. A different method can require additional ownership checks and may not be available for every account.
Verification status, payment ownership, account changes, open obligations and banking network times can all affect processing. Requests with incomplete or inconsistent information may take longer to review.
Quick deposits and withdrawals

Deposits and Withdrawals

Find out how payment ownership, verification and processing checks can affect account funding and withdrawals.
Advanced account security and risk protection

Risk and Account Protection

Review the controls and market conditions that can affect losses, order execution and access to your account.
How does leverage change my risk?
Leverage increases the market exposure controlled by your deposited capital. A relatively small price move can therefore create a much larger gain or loss, and losses may develop faster than expected.
Yes. A stop-loss triggers an order when the selected level is reached, but the final execution price can differ during gaps, rapid movement or limited liquidity.
You may lose the ability to open new positions, and existing positions can be reduced or closed according to the applicable margin rules. Waiting for a margin warning before reducing risk can leave little time to act.
Client funds are intended to be held separately from company operating capital under the applicable banking, account and legal arrangements. The exact structure should be reviewed in the current client documentation.
Use a unique password, secure the email linked to your account and avoid sharing login or verification codes. Do not follow payment or login links sent through unfamiliar messages.
What issues can the support team review?
Support can assist with login access, identity checks, deposits, withdrawals, platform functions and account administration. The team cannot provide personal financial advice or guarantee trading outcomes.
Customer support is available 24 hours a day, five days a week. Response times can vary depending on enquiry volume and whether the issue requires payment, technical or compliance review.
Include your registered email, the date and time of the issue, the affected market or payment method and any relevant reference number. Screenshots can help, but never send your password or complete card details.
Change your password, secure your email account and contact support promptly. Do not approve withdrawals, verification requests or account changes you did not initiate.
Market losses are not normally reversed because a position moved against you. A trade may be investigated when there is evidence of an execution, pricing or platform issue, with the outcome based on account records and applicable terms.
24/7 customer support and account assistance

Support and Account Help

Know what the support team can investigate and what information helps resolve an enquiry faster.